Privacy Policy

1. Who we are

Aspire Education Services is a premium tutoring and admissions consultancy. The data controller responsible for your personal data is:

This policy applies to our website, booking forms, and any communication between you and Aspire.

2. What data we collect

We collect only what is necessary for the purpose described. Depending on your relationship with us, this may include:

Contact and identity data

Name, email address, phone number. Collected when you submit an enquiry, book a consultation, or apply to join the tutor network.

Educational data

Year group, curriculum, subjects, target universities, academic qualifications, and similar information provided voluntarily to help us match students with suitable support.

Professional data (tutors)

University attended, degree type and subject, graduation year, teaching experience, admissions experience, CV or LinkedIn profile URL, and availability.

Communication data

The content of emails, messages, or notes exchanged with Aspire staff.

Technical data

IP address, browser type, and basic analytics data collected automatically when you visit our website. We do not use this to identify individuals.

Payment data

Where payment is taken, this is processed by a third-party payment provider (Stripe). Aspire does not store card numbers or full payment credentials.

We do not knowingly collect data from children under 13 without verifiable parental consent. If you believe a child has submitted data without appropriate consent, please contact us immediately.

3. How we use your data

We use personal data for the following purposes and rely on the legal bases set out below.

We do not use your data for automated decision-making or profiling that produces legal or similarly significant effects.

4. How long we keep your data

We keep your data only for as long as is necessary for the purpose it was collected, or as required by law.

• Enquiry data where no engagement follows: deleted or anonymised within 12 months of last contact.
• Client data (active or past): retained for 6 years from the end of our engagement, in line with UK limitation periods for contract claims.
• Tutor application data where no appointment follows: deleted within 12 months of the decision.
• Tutor employment or contractor records: retained for 6 years from the end of the working relationship.
• Financial and invoicing records: retained for 7 years in line with HMRC requirements.

When data is no longer needed, it is securely deleted or anonymised.

5. Who we share your data with

We do not sell your data. We do not share it with third parties for their own marketing purposes. We share data only in the following limited circumstances.

• Service providers who process data on our behalf under contract, including our scheduling tool (Google Calendar / Google LLC), payment processor (Stripe), and website host (Squarespace). Each is required to handle your data lawfully.
• Tutors we engage to deliver your sessions. They receive only the information necessary to prepare for sessions and are bound by confidentiality obligations.
• Legal or regulatory authorities where required by law, court order, or safeguarding obligation.

Where we share data with providers outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions where applicable.

6. Your rights

The rights available to you depend on where you are based. The table below summarises the key rights under UK GDPR, EU GDPR, and US state privacy laws (including CCPA/CPRA).

To exercise any of these rights, contact us at info@aspireeducationservices.com. We will respond within one month (UK/EU) or 45 days (California).

UK residents may complain to the Information Commissioner’s Office at ico.org.uk. EU residents may contact their local supervisory authority. California residents may contact the California Privacy Protection Agency.

7. Cookies and website analytics

Our website uses cookies set by Squarespace and, where enabled, Google Analytics. These include essential cookies required for the site to function, and analytics cookies placed only with your consent where required by law.

You can manage cookie preferences through your browser settings or the cookie banner on our website. We do not use cookies for advertising or to build profiles for sale to third parties.

8. Data security

We take reasonable technical and organisational steps to protect your data against unauthorised access, loss, or disclosure, including encrypted data transmission (HTTPS) and access controls on systems holding personal data.

No method of transmission over the internet is completely secure. If you believe your data has been compromised, please contact us immediately. In the event of a notifiable breach, we will inform you and the relevant supervisory authority within the timescales required by law.

9. Students and children

Where we collect data about a student under 18, we do so at the direction of a parent or guardian who is responsible for the enquiry and the contractual relationship with Aspire. We do not send marketing communications directly to individuals under 18.

Parents and guardians may access, correct, or request deletion of data relating to their child by contacting us directly.

10. Safeguarding

All tutors working with Aspire are subject to identity verification and, where required by the nature of the engagement and applicable law, enhanced background checks. Safeguarding records may be retained beyond our standard periods where required by law or statutory guidance.

If you have a safeguarding concern, contact us immediately at info@aspireeducationservices.com.

11. Changes to this policy

We may update this policy from time to time. The version date at the top of this page always reflects the most recent update. For significant changes, we will notify active clients by email where possible.

12. Contact and data requests

For any privacy-related question, to exercise a right, or to make a complaint:

We aim to respond within one month. For complex requests we may extend this by a further two months, in which case we will let you know.